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Faq Headquarters

  • 1. What’s the first step to working with you?

    Start by inquiring through our website here after reviewing our services. Once we process and review your inquiry, you’ll receive an automated confirmation email.

    After that, we’ll send over an invoice and contract for you to review and accept. Once everything’s locked in, we’ll start the onboarding process!

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    2. Do you offer consultations before booking a service?

    Yes! You can book us for a consultation to discuss your brand, brainstorm ideas, or even audit your existing brand.

    It’s a great way to figure out exactly what you need before committing to a service.

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    3. How do you ensure my brand will stand out from the competition?

    We focus on creating a brand that reflects you while also researching your industry and audience.

    From visuals to strategy, every detail is crafted to make sure your brand turns heads for all the right reasons.

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    4. Can I see examples of your previous work?

    Absolutely. Check out my portfolio on my website or socials/behance for a peek at the iconic designs we’ve created for other legacy-minded and visionary brands.

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    5. Do you only work with beauty, fashion, and jewelry brands, or do you accept other industries?

    While we specialize in these industries, we're open to working with other female-owned businesses that share the same legacy-minded, visionary, and creative mindset.

    Let’s chat and see if we’re a good fit!

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    6. Do you have payment plans available?

    Yes, we offer flexible payment plans to make investing in your brand a little easier. Check them out here.

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    7. Can I combine services or customize a package?

    Of course! Let us know what you need, and we can create a custom package that fits your goals.

  • 8. What does the branding process look like from start to finish?

    You can check out our branding process here: Timelines

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    9. How much involvement is required from me during the project?

    Your full involvement is required to ensure your brand reflects you.

    This includes completing questionnaires, providing feedback, and being available during key project phases.

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    10. Will you help me figure out my brand’s voice and personality?

    Yes! Defining your brand’s voice and personality is a key part of the process, ensuring everything from visuals to messaging feels cohesive and authentic.

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    11. How many revisions are included in your packages?

    The number of revisions included in each package, varies. Anything outside the scope will incur a fee of €75 per revision.

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    12. What if I don’t like the final designs?

    We work closely together during the design process to avoid this. If tweaks are needed, the included revision round has you covered.

    For additional changes, the €75 fee applies.

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    13. Do you provide ongoing support after the project is complete?

    Yes! We offer ongoing support to ensure you’re confident applying your new brand.

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    14. What’s the difference between a logo design and a full visual identity?

    A logo is just one piece of your brand.

    A full visual identity includes everything—logo, color palette, typography, brand guidelines, and more—to ensure your brand feels complete and cohesive.

    With just a logo, you're limited to the amount of things you can do in terms of: product designs, merch, effective marketing, consistent branding and showing up as an expert in your field.

  • 15. How long will it take to complete my brand?

    You can check out our branding process here: Timelines 

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    16. Can I get my project rushed?

    We don’t offer rushed projects because great branding takes time. To ensure a smoother process, we recommend booking 2–3 months in advance.

     

    17. What happens if there are delays on my end?

    If delays exceed five business days, your project will be placed on hold, and a 75€ startup fee will be required to resume.

    This helps keep our schedule on track and ensures every client receives quality attention.

  • 18. Why is branding so expensive?

    Branding is an investment in your business’ future. It’s not just about looking good; it’s about creating a brand that resonates with your audience, builds trust, and helps you grow.

    As Designers, we invest a lot of hours (see months) of time and money in research, to cultivate the perfect brand for your business.

    Great brands invest in premium branding.

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    19. How do I know your services are worth the investment?

    With consistency and proper application of your deliverables, you’ll be on your way to attracting your dream clients.

    While we can’t guarantee a return on investment (because success depends on how you implement the branding), we’ll provide everything you need to make it happen.

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    20. Do you have budget-friendly options for small businesses or startups?

    We offer budget-friendly options like The Brand Renaissance Suite for past clients, The Social Authority Branding Suite and The Island Roots Suite that you can check out here,

    as well as free resources on the Legacy Atelier page, to help you get started.

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    21. What’s included in the price of your packages?

    Every package includes thorough research,

    • our signature 180° approach to Brand Strategy called The Strategic Brand Framework: a 12 module framework with the goal being to dive deep into the core of your business— not just the surface;

    • our signature Creative Direction formula called The Visual Edit Formula aimed at helping you to envision your brand in the future;

    • our 6 module accelerator called The Signature Brand Blueprint Accelerator, helping you to show up as an authority in the digital space. It comes with a workbook & a ton of free resources;

    • our signature Brand Guidelines and Brand Board called The Brand Masterplan + Miniplan, guiding you on your brand's guidelines ensuring you remain consistent and always on point;

    • an Exit Playbook with next steps and guides, easing your off-boarding process;

    • 1 free revision;

    • a client portal (Notion.com) and communication portal (Azura);

    • and of course, a good ass time together!

  • 22. What exactly is The Signature Brand Blueprint, and how is it different from your other packages?

    It’s our signature offering, the foundation for all that we have to offer; covering everything from logos to brand guidelines to our signature 180° approach to brand strategy called The Strategic Brand Framework.

    It’s perfect for entrepreneurs who want a strong, cohesive brand foundation who are 2-3+ years into their business.

     

    We also have our Legacy Brand Experience suite which covers Visual identity, Marketing Materials and social Media Branding.

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    23. Do I need the Legacy Brand Experience Suite if I’m just starting out?

    Not necessarily! This package is ideal for established businesses looking to build the ultimate Brand Legacy.

    For startups, The Signature Brand Blueprint or Social Authority Branding Suite might be a better fit.

    If you are locally based and are 2+ years into your business, The Island Roots Suite is the best fit for you.

    For past clients, The Brand Renaissance Suite is what you're looking for if you just want to rebrand your Visual Identity (doesn't include Social Media Branding or Marketing Materials).

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    24. Can you help me redesign my website or packaging, too?

    We don’t offer web or packaging design, but we can refer you to amazing professionals in our network.

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    25. Will you create content for my social media, or is it just the templates?

    We provide templates for your socials. If you want ready-to-go content, you can provide the copy, and we’ll set it up for you.

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    26. Can I book the Island Roots Suite if I’m not based in St. Martin?

    The Island Roots Suite is specifically for smaller businesses based in St. Martin.

    If you are from the island and are not currently residing there, please contact us and we will guide you based on your needs.

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    27. How do I know if I need a full rebrand or just a refresh?

    A full rebrand is ideal if:

    • You’re targeting a completely different audience.

    • Your current branding feels outdated or inconsistent.

    • You’ve outgrown your current brand (e.g., you’ve expanded services or changed your business direction).

    • Your brand isn’t resonating with your audience or feels misaligned with your vision.

     

    A refresh is great if:

    • Your branding is still solid but could use an update to stay current (e.g., tweaking colors, fonts, or visuals).

    • You’re not ready for a full overhaul but need a little polish to stay competitive.

     

    Still unsure? Grab my Mini Brand Audit Checklist here, or book a consultation to figure out what your brand really needs!

  • 28. Will my brand attract more clients/customers after working with you?

    If you apply the branding consistently and strategically, you’ll start to attract your dream clients. We’ll set you up with everything you need for success.

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    29. How will you help me stand out on social media?

    We don’t follow trends—we set them. Your social media templates will reflect your brand’s vision and feel, ensuring you stand out in your industry and attract the right audience.

     

    Here’s how we make it happen:

    • Custom Branding Templates: Designed to align perfectly with your unique brand guidelines and strategy, so your content feels fresh, bold, and unmistakably you.

    • Signature Brand Blueprint Accelerator: This game-changing session (self-paced or live) gives you the tools and confidence to implement your branding with consistency and strategy.

    You’ll get a workbook, free resources, and step-by-step guidance.

    • Social Media Audit: We help you define your goals with a detailed audit questionnaire to ensure every piece of content aligns with your brand vision.

    • Done-With-You Options: While we specialize in templates, we can also create ready-to-go designs using your provided copy for captions, hashtags, and text.

     

    What sets us apart? We’re your Brand Guardian Angel, giving you personal, no-nonsense support every step of the way with a 180° approach to strategy.

    With our help, you’ll go from overlooked to unmissable, building brand awareness, visibility, and recognition where it matters most. 

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    30. Can you guarantee a return on investment?

    While we can’t promise specific results, branding is a powerful tool to set your business up for success.

    The impact depends on how you apply and implement the branding across your marketing and operations to connect with your audience effectively.

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    31. Will I own the rights to all the designs once the project is complete?

    Yes! Once the project is complete, all deliverables are yours to own.

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    32. How do I maintain my brand after the project is done?

    You’ll receive an Exit Playbook with next steps and guides to help you stay consistent and keep your brand looking its best.

  • 33. Do you offer any resources or guides for DIY branding?

    Yes! Check out our free resources and grab my Mini Brand Audit Checklist here: The Legacy Atelier.

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    34. Can I book you just for advice or brainstorming?

    Absolutely! You can book us for consultations, brainstorming sessions, or even audits to get sound advice without committing to a full project here.

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    35. Do you offer audits of existing brands or social media accounts?

    Yes! we’ll review your current branding or socials and give actionable feedback and guides to help you level up.

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